A question about your account, a withdrawal that has not landed, a bonus that did not show, or a verification request stuck in the queue? Whatever it is, someone on our team reads it. Most messages get an answer within a working day, and when something cannot wait, live chat is the quick way through.
How to reach us
- Live chat: open around the clock, the quickest way to handle anything time-sensitive
- Email: [email protected] for detailed or non-urgent queries
- Contact form: further down this page, if you would rather not open a mail client
Most things get sorted over email, whether it is a one-line question or a longer note about a specific transaction. Busy stretches can push replies out by a few hours, but nothing gets dropped, and you will hear back. If it cannot wait, that is what the live chat is for.
Response times
For anything that cannot wait, start with the live chat, staffed around the clock. Detailed questions are better in writing, by email or the form, where both sides have a record to point back to. Verification is usually quick. If a manual review is needed and it takes longer, we say so up front instead of letting you wonder.
Before you write
Write from the email address on your account, it speeds up verification. And never send your password or full payment details, by email or in chat, since we will never ask for them. A precise description of the problem gets you a precise answer, so the more you can tell us, the better.
What we can and cannot help with
Questions about your account, deposits, withdrawals and verification are handled directly by our support team. For anything about your own gambling, the responsible gaming page points to free and confidential help. We do not give legal or tax advice, and we cannot decide whether playing is permitted in your specific situation, which remains yours to check.
Registered address
Rte du Jura 37A, 1700 Fribourg, Switzerland. This is a correspondence address with no counter for visitors, so please arrange any visit by email in advance.
Contact form