Our commitment
An operator that runs a casino owes its players more than descriptions of bonus rounds. On our platform this page matters more than any other, because it deals with what happens when the fun stops. Below we explain how to recognise a problem, how to use the tools in your account, and where to find real help in Switzerland.
Gambling for money can become addictive, and it happens to ordinary people who did not see it coming. That is not a line added out of duty, but the reason this page exists. If you are here because something started to nag at you, you are doing the right thing.
When something shifts
In the healthy version you play for fun and stop when the fun ends. The trouble starts when the reason changes, when you place another bet to win back yesterday’s loss or to forget a hard day. At that point you are no longer playing, you are trying to solve something a game of chance will never solve.
That line moves quietly, and the people around you often notice before you do. Almost nobody wakes up thinking they have gone too far. The earlier you catch it, the less there is to put right afterward.
Signs worth taking seriously
Some behaviours deserve attention, even when they still feel under control:
- Raising your stake to chase back a fresh loss
- Using money meant for rent, bills or food
- Hiding how much time and money gambling takes
- Becoming tense or irritable when you cannot play
- Turning to gambling to escape stress, boredom or a hard day
None of these is a matter of willpower, and recognising one in yourself is not a defeat. They are habits that grow in small steps, which is exactly why they go unnoticed. Caught early, they are far easier to hold in check.
The tools in your account
Because you have an account with us, we can do more than hand out advice. In the account settings you can set deposit limits, take a scheduled break, or request a temporary or permanent self-exclusion. Set in a calm moment, these tools work far better than reaching for them mid-session:
- Deposit limits cap what you can put in over a day, week or month
- A time-out pauses your account for a short, fixed period
- Self-exclusion closes access for a longer term when you need a firm break
A limit is a brake that does not depend on your mood the moment it counts. Setting one is not a sign of weakness but the practical move of someone who knows their own boundaries. Deciding a budget before you start is worth more than any resolution made mid-game.
The situation in Switzerland
In Switzerland, online gambling is fully regulated only through a concession from the ESBK, and that framework is where player protection sits. We operate under a Curaçao licence, which does not replace a Swiss concession, so it is worth checking your own position before you play. The Swiss self-exclusion register that applies to licensed venues does not extend to internationally licensed operators.
That gap is honest to name. If you want a block that reaches every Swiss-licensed venue at once, that is something the national system provides, and it works differently from the tools inside any single international account. Knowing this difference is part of playing with your eyes open.
Where to find help
The services below are free, confidential and independent of this platform and of any operator. Talking to someone who does this every day gets you further than the best intention:
- SOS Spielsucht – a confidential counselling service you can turn to any time you feel your play is slipping out of your control, giving you a calm, judgement-free conversation with someone who understands
- Gambling-Check – a short, private self-assessment that helps you take an honest look at your own habits and notice early warning signs before they become a bigger problem
- Radix – practical guidance and emotional support not just for players, but for the families and loved ones who are often affected too
Reaching out early makes a genuine difference, both for the player and the people around them. None of these services asks you to create an account or to pay for contact. Everything on this platform is for adults aged 18 and over, and if you share a device at home, parental controls block pages like these before they load.