AML policy
We verify who our players are, monitor transactions and report suspicious activity to prevent money laundering. We apply international anti-money-laundering standards and a Know Your Customer process, designed to counter illegal activity such as laundering, terrorist financing and fraud. Identity verification is a required part of using the platform.
This is not box-ticking for its own sake. The checks protect players, keep the platform clean and are a condition of our licence. Below we set out what we do and what it means for you.
Aims of the policy
We apply strict internal controls and meet our legal obligations to detect and prevent financial crime. Our main aims are simple to state:
- Identifying and monitoring suspicious financial activity
- Verifying the origin of funds deposited into player accounts
- Reporting suspicious or high-risk activity to the relevant authorities
- Blocking accounts where there is a suspicion of illegal use
Each of these exists because prevention works better than reaction. Catching an issue at the point of deposit protects everyone, including the player whose account might otherwise be misused. None of it is meant to slow down ordinary play.
The KYC verification process
To comply with the applicable rules, we verify the identity of each player at registration or during account checks. The process involves a short set of documents:
- A valid identity document, such as a passport, national ID card or driving licence
- Proof of residential address, for example a recent utility bill from the last three months
- Additional documentation where the risk level or transaction volume calls for it
Providing accurate details from the start makes this quicker, and it rarely needs repeating once done. Where a manual review is required, it can take a little longer, and we will tell you rather than leave you guessing. Verification protects your account as much as it protects the platform.
What you agree to
By using our platform, you accept a few clear commitments. These are not hidden in fine print, and they follow directly from the rules we operate under:
- Complying with applicable laws and our internal AML rules
- Confirming that deposited funds come from legitimate sources
- Providing any document requested for verification
- Accepting a temporary account suspension if illegal activity is suspected
A suspension during review is a precaution, not a verdict. It lets us check a concern properly rather than ignore it, and a legitimate account is restored once the review is done. Cooperation makes that process short.
Data handling and monitoring
We store all verification files securely, in line with data protection law. Account activity is reviewed regularly, and in that context we compare personal data against international control lists, document verification results for regulatory audits, and apply enhanced monitoring to higher-risk profiles. Each step is recorded so the process can be checked.
Because we operate in Switzerland, the Swiss Federal Act on Data Protection, the DSG, applies to how we handle this information, overseen by the Federal Data Protection and Information Commissioner. How your data is treated more broadly is set out in our privacy policy. Verification data is kept only as long as the rules require.
Oversight and licensing
We operate under a licence from the Curaçao Gaming Control Board, issued to SIMBA N.V., and our AML procedures follow from those conditions. This is an international licence, and it is worth being precise: in Switzerland, online gambling is fully regulated only through a concession from the ESBK, which a Curaçao licence does not replace.
We set this out plainly because honesty about regulation belongs next to honesty about compliance. Questions about the checks described here can be raised with our support team, and we would rather explain a step than leave you wondering why it exists. The service is for adults aged 18 and over.