Privacy policy
Knowing what a company keeps about you should not require a law degree, so we set it out plainly. This page covers what we collect, why, how long we hold it and what you can ask us to do with it. By using the platform, you accept what is described here.
We collect what a licensed operator needs to run accounts, process payments and meet its obligations, and no more than that. Where a choice exists between collecting something and leaving it alone, we lean toward leaving it alone. The detail below explains the rest.
What we collect
The data we hold falls into a few clear groups, gathered so we can run the platform and comply with our licence:
- Account details you provide, such as name, date of birth, address and contact information
- Verification documents required under our AML obligations
- Transaction records for deposits, withdrawals and play
- Technical data such as IP address, device type and pages visited
Some of this is required by law and by the conditions of our licence, particularly the identity and transaction records. Other parts, such as technical data, help us keep the platform secure and working. We do not collect information we have no use for.
How we use your data
Your data runs the account and meets our obligations, not much beyond that. It lets us verify identity, process payments, detect fraud, provide support and comply with the rules we operate under. Anonymised statistics also show us how the platform performs so we can improve it.
Two things we want to be clear about:
- We do not sell your personal data, and we do not pass it to advertisers for their own use
- We share data only where necessary, such as with payment providers, verification partners or authorities entitled to it
Where a third party is involved, they receive only what they need for that specific purpose. Payment processing and identity verification, for instance, require sharing certain details with the provider handling them. None of this extends to selling your information onward.
Security and retention
Data sits on servers with restricted access, and all traffic between your browser and the platform runs over 256-bit SSL encryption. We keep personal and transaction data for as long as our licence and the applicable law require, which for gambling and AML records is a defined period. Once that period ends, data is removed or anonymised.
Verification files are held under the same discipline, kept while the account is active and for the retention period the rules set afterward. We do not hold data indefinitely simply because we can. The aim is to keep what we must and let go of the rest.
Your rights and Swiss oversight
Because we operate in Switzerland, the Swiss Federal Act on Data Protection, the DSG, applies to how we handle your information. Under it you hold real rights over your own data:
- Request access to the data we hold about you
- Ask us to correct inaccurate details
- Request deletion, subject to the records we must keep by law
- Object to certain processing of your data
We handle each request within the timeframe the law sets. If you believe your data has been handled wrongly, you can contact us directly and also raise the matter with the Federal Data Protection and Information Commissioner, the Swiss supervisory authority.
Changes to this policy
This page changes when our practice or the applicable rules change. The date of the last revision sits at the top, so you can see at a glance how recent it is. Questions about your data can be sent through the contact page, and the service is for adults aged 18 and over.